PROMATION tracks all support activities throughout North America and records any and all failures as a basis for continuing product improvements and field integration capabilities. Statistics include details on equipment dates into service, module serial numbers, and date and times for parts shipped, onsite services performed, telephone support provided, and system software related matters. These records and information exchange provide details for constructive feedback through the company's quality control channels.
Gary Goldberg, President and CEO, said, �I am very pleased to see that these new reliability reports have increased the mean time for any problem our customers may experience.�
PROMATION's previous (all inclusive) Mean Time was 23.8 months, as recorded for the five-year period dating 2001 - 2006. The new performance statistics show an improvement to 24.2 months, which is a 2 percent improvement over the previous 12-month calculations.
For more information about PROMATION and its full line of other handling solutions, please visit the company's Web site at http://www.Pro-mation-Inc.com or contact a local area sales representative.