Multitest, a designer and manufacturer of final test handlers, contactors and load boards used by integrated device manufacturers (IDMs) and final test subcontractors worldwide, introduces the MT Pro Support Program for complete after-sales support.
The MT Pro Support Program encompasses the complete after-sales support services offered by the company. Currently, the program includes the Recommended Spare Parts Lists, the Top-X List and the Preventive Maintenance Kit Program.
The Recommended Spare Part List (RSPL) has been designed for efficient spare part management. Based on the experience of the company’s entire installed base, Multitest will provide a recommendation for spares onsite. All administration is performed by Multitest and does not require time-consuming data collection and analysis by the customer. The RSPL is a reliable basis for cost-efficient spare part planning that substantially increases equipment uptime.
The Top X-List is a spare part order process that fully leverages cost saving opportunities. Multitest derives the data of the actual spare part orders directly from the Multitest ERP system and provides reports by site or globally. Based on the information from the Top X-List, the spare order process can be optimized for high-quantity discounts.
The last component of the Pro Support Program is the Preventive Maintenance Kit Program (PM Kits). Based on a customized analysis, all parts for the PM are available. The PM Kits are configured according to specific customer requests. Experienced Multitest staff may support with preceding health checks. The PM Kit Program simplifies equipment maintenance as well as the spare order process and administration. Additionally, volume discounts can be leveraged. The well-planned PM procedure minimizes downtime and substantially improves the efficiency of the test handlers
Multitest (headquartered in Rosenheim, Germany) is one of the world’s leading manufacturers of test equipment for semiconductors. Multitest markets test handlers, contactors, and ATE printed circuit boards. Globally, more than 700 employees serve the company’s customers in offices and branches in North America, Singapore, Malaysia, the Philippines, Taiwan, China and Thailand.