Aug 13, 2009 Huntingdon Valley, PA – August 13, 2009 – APS Novastar (http://www.ddmnovastar.com) is pleased to announce recognition by Frost & Sullivan (http://www.frost.com) for its demonstration of service excellence in the short to medium run global Surface Mount Technology (SMT) equipment market with receipt of a Best Practices Award. As the recipient of the 2009 Global SMT Equipment Customer Service Leadership of the Year Award, Frost & Sullivan recognizes APS Novastar for demonstrating remarkable receptiveness to customer needs, a sustaining new product innovation strategy, and persistent focus on customers’ efficiency and profitability objectives.
APS Novastar, established in 1982, is a global innovation and service leader in the design, development, and manufacture of OEM equipment for the short to medium run SMT and printed circuit board (PCB) assembly markets. The Frost and Sullivan 2009 Best Practices Award commends APS Novastar’s commitment to living its core competencies. Those competencies are:
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A great customer experience for the life of the product in use
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Fast time-to-market product innovation
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Systematic approach to Customer Relationship Management (CRM)
- Continuous improvement methodology to measurable operational efficiency improvements
“The excellent feedback we received from the industry and its customers has made APS Novastar a worthy recipient of this award”, states Frost & Sullivan’s analyst Anupama Srinivasan. “They have built strong brand equity and their customer-centric strategies, commitment toward “best-in-class” customer service, and flexibility in tailoring their product offerings to suit customer needs makes them a deserving recipient of the 2009 Frost & Sullivan Global SMT Equipment Customer Service Leadership of the Year Award.”
With over 20,000 product solutions placed globally, APS Novastar offers a well-designed product portfolio catering to turnkey SMT and PCB assembly requirements of a wide variety of customer mission critical applications across diverse industry verticals. APS Novastar serves the defense, security, aerospace, medical devices, healthcare, transportation, automotive, telecommunications, controls, educational and governmental ODM and EMS markets. Its products include stencil printers, automated pick and place machines, reflow ovens, wave and selective soldering equipment, component counters and lead forming equipment.
With a technical and customer service support team that has an average employment tenure of 20+ years, APS Novastar takes pride in its customer-centric strategies, quick response times, and turnkey solutions approach which differentiates it from its competitors.
“We are honored to receive Frost and Sullivan’s 2009 Best Practices Award”, states Tim Kardish, APS Novastar’s CEO. “It is a tribute to the many years of dedicated service by our employees at the very highest level to our SMT and PCB assembly customers.”
About APS Novastar LLC
APS Novastar, LLC, established in 1982 is a global leader in the design, development and manufacture of OEM equipment for the short to medium run surface mount technology (SMT) and printed circuit board (PCB) markets. APS Novastar’s products include stencil printers, automated pick and place robots, reflow ovens, wave and selective solder equipment, component counters and lead forming equipment. APS Novastar has installed over 20,000 product solutions in the telecom, defense and aerospace, security, transportation, automotive, medical device and diagnostics, personal computer, display and academic markets. For more information on APS Novastar LLC, visit http://www.ddmnovastar.com or call +1.215.938.1000.
About Frost & Sullivan
Frost & Sullivan, the Growth Consulting Company, partners with clients to accelerate their growth. The company’s Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates, and implements, effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. Form more information about Frost & Sullivan’s Growth Partnerships, http://www.frost.com.
