SMT, PCB Electronics Industry News

ACD Implements PhaseWare Event Tracking Software

May 23, 2011

Automated Circuit Design (ACD), a leading supplier to the electronics industry, recently implemented PhaseWare Event Tracking Software at its facility in Richardson, TX. The PhaseWare Tracker™ product suite will enable ACD to serve, support, retain and maximize the value of every customer.

PhaseWare gives ACD a competitive advantage by enabling the company to reduce costs while improving customer satisfaction. The software enhances executive participation in the support of business objectives, and leverages customer and business intelligence. As an additional benefit, PhaseWare helps ACD standardize and monitor communications between departments.

“We have been very pleased with the implementation and integration of the PhaseWare event tracking software. PhaseWare will be used throughout the organization to ensure that customer requests and requirements are properly communicated internally. Additionally, this allows us to have a central database to retrieve critical elements of a project throughout the organization,” commented W. Scott Fillebrown, President & CEO.

“ACD’s sophisticated IT department has done a great job of integrating the Tracker application suite into the ACD business process.  We are excited to have ACD as part of the PhaseWare family and look forward to a long-term relationship,” commented Hoyt Mann, President & Co-Founder of PhaseWare, Inc.

PhaseWare, Inc. is headquartered in McKinney, TX. The company provides customer service and support software solutions optimized for small to medium businesses. PhaseWare Tracker and Self Service Center provides incident management process automation, incident tracking and resolution of trouble tickets from origin to close, plus self-service and live chat customer service and support options.

Founded in 1984, ACD’s services comprise complete board layout services, ATE engineering services, DFM/DFA capability, printed circuit fabrication, component procurement, SMT and thru-hole mixed technology assembly, box build, rework, X-Ray, flying probe and functional test, and development.

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