SMT, PCB Electronics Industry News

P. D. Circuits Hires Experienced Customer Service Manager

Sep 01, 2010

Donna Lingley, P. D. Circuits’ new Customer Service Manager.

Donna Lingley, P. D. Circuits’ new Customer Service Manager.

HAMPSTEAD, N.H. - P. D. Circuits, Inc., specializing in delivering the highest quality PCBs, technical support, and service to OEM and EMS companies worldwide, announces the appointment of Donna Lingley as Customer Service Manager.

 

In her new role at P. D. Circuits, Donna will manage the staff of Customer Service Representatives to ensure that the department meets or exceeds the expectations and requirements of P. D. Circuits’ customers. Donna will make certain that all aspects of customer service are performed in an accurate and timely manner according to the company’s standard operating procedures and that customers receive the flexibility that they need. She also is responsible for ensuring that the customer service team works closely with the other internal departments and the sales team to support customer needs. 

 

Lingley joins P. D. Circuits from Atlantic Components, where she held the title of Account Manager. At Atlantic Components, Donna provided technical, availability and pricing information to customers, as well as post-sales support and service. Donna brings 27 years of industry experience in sales and customer service from respected companies including 3Com Corporation, Arrow Electronics, Avnet Electronics and Jaco Electronics.

 

“Donna’s extensive experience in customer service management has been focused on providing superior customer satisfaction. She brings a proven successful track record to P. D. Circuits and we are excited for her to join the company. Donna will have a positive impact on our efforts to continually improve our excellent customer service team,” said David Wolff, President of P. D. Circuits.

 

Donna is a sales, customer service and operations manager with an extensive track record in developing and implementing strategies and procedures, resulting in increased productivity and customer satisfaction. She has expertise in problem solving and change management, and has been recognized for her ability to facilitate communication among diverse functional groups.

 

For more information about P. D. Circuits, Inc., visit http://www.pdcircuits.com.

 

P. D. Circuits is the leading printed circuit supply chain management company. From material selection and up-front engineering to manufacturing, logistics and inventory management, PDC provides the full spectrum of PCB supply chain management services. The experienced circuit board professionals of P. D. Circuits match customer needs to the core competence of its fabrication partners in North America and Asia. The company's Asian Operations Center, located in Shenzhen, China ensures the continued success of over 17 years of offshore sourcing. On-Site inspection at the fabricating facilities is conducted by the IPC600 Certified PDC China QC team in conjunction with its in-house cross section lab. The company is ISO 9001:2008 certified and ITAR registered, with headquarters located in New Hampshire. For more information visit us at http://www.pdcircuits.com

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