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Analog Devices Selects MetricStream to Manage Quality and Enhance Customer Satisfaction

Jun 24, 2009

Software solution to serve as company-wide platform for quality issue resolution management.

June 25, 2009 | Palo Alto, California – MetricStream, the market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management software solutions, today announced that Analog Devices, Inc., a global leader in high-performance semiconductors for signal processing applications, has selected its GRC and QM software platform for managing customer quality issues and related workflow systems for the company.

The MetricStream software solution will support quality issue logging and routing, failure analysis, investigation workflows, corrective & preventive actions (CAPA) and action item tracking in a collaborative fashion involving users from various geographies and functions within Analog Devices. MetricStream will also simplify and streamline data analytics and reporting to provide highly accurate metrics, performance indicators and models from quality-related data collected across its customer base and internal operations. MetricStream's solution will deliver an integrated environment for quality issue resolution and management

for Analog Devices.

“Analog Devices embraces a Total Quality philosophy with an emphasis on prevention rather than detection,” said Debbie Lawrence, Quality Systems Manager at Analog Devices. “The MetricStream software platform will provide us with a closed-loop, automated and workflow-driven approach to recording information, analyzing data, and driving continuous improvement using the 8D methodology built into the application.”

"We are very pleased that Analog Devices has selected MetricStream to manage some of their most critical customer-facing quality business processes," said Carl McCauley, Vice President of Sales at MetricStream. "MetricStream continues to be the vendor of choice for global corporations focusing on improving business performance and achieving operational excellence by making strategic IT investments in core quality and compliance functions.”

About Analog Devices

Innovation, performance, and excellence are the cultural pillars on which Analog Devices has built one of the longest standing, highest growth companies within the technology sector. Acknowledged industry-wide as the world leader in data conversion and signal conditioning technology, Analog Devices serves over 60,000 customers, representing virtually all types of electronic equipment. Celebrating over 40 years as a leading global manufacturer of high-performance integrated circuits used in analog and digital signal processing applications, Analog Devices is headquartered in Norwood, Massachusetts, with design and manufacturing facilities throughout the world. Analog Devices' common stock is listed on the New York Stock Exchange under the ticker “ADI” and is included in the S&P 500 Index.

MetricStream is a market leader in Enterprise-wide Governance, Risk, Compliance (GRC) and Quality

Solutions for global corporations. MetricStream solutions are used by leading corporations such as Pfizer,

Philips, NASDAQ, UBS, Sandisk, BP, Subway, Fairchild Semiconductor, Hitachi and TaylorMade-Adidas Golf in diverse industries such as Automotive, Food, High Tech Manufacturing, Energy and Financial Services to manage their quality processes, regulatory and industry-mandated compliance and corporate governance initiatives, as well as by over a million compliance professionals worldwide via the http://www.ComplianceOnline.com portal. MetricStream is headquartered in Palo Alto, California and can be reached at http://www.metricstream.com.

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