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Dynatech Technology Increases Customer Service Capabilities

Dec 29, 2008

Dynatech Headquaters

Dynatech Headquaters

Dynatech Technology, the exclusive distributor of SMT Assembly Solutions by Samsung, is relocating the corporate headquarters, order processing and logistic operations from its Horsham office to Edgewood NY. The change adds warehouse and office staff to handle the increased business seen over the past year.

"Shifting our sales support, order entry and warehousing functions to our New York facility allows us to take full advantage of our extensive resources. Our office and warehouse staff has increased three-fold with the change." said Michael Foster, General Manager, Dynatech Technology. "The increased warehouse space, staff and office infrastructure in Edgewood enables us to expand our operation in a single location for faster response time to customer requests in a more efficient manner. Our Horsham office continues as a regional sales center, complementing our established, distributed staffing concept."

Dynatech Technology supports its customers by stationing field staff in strategic locations throughout North America to provide rapid response to installations, training and support requirements. A central dispatching system enables the next available technician to respond to initial support requests with a guaranteed 30-minute call-back time.


Dynatech Technology, headquartered in Edgewood NY, was formed by Dynatech International as the North American distributor for the sales and service of Samsung Techwin SMT equipment. As the North American distributor, Dynatech Technology provides 24/7 service with a guaranteed 30-minute call-back time, continuing a 25-year tradition begun by Dynatech International, its parent company, in military and commercial aerospace servicing.

Dynatech International, in business for more than 25-years, is an established ISO-9001 distributor of Samsung Aerospace spare parts and logistics. Dynatech International's subsidiary companies are Dynatech Turbine Services, Dynatech Engineering and Dynatech Technology.

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