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Essemtec provides even more customer benefits with enlarged service portfolio

Aug 14, 2008

Essemtec, a worldwide leader for solutions in the area of highly flexible surface mount technology (SMT) production equipment, has centralized and enlarged its service portfolio under the name Flex2 Services. With this innovation Essemtec offers its customers even more advantages for financing, protection of the capital expenditure and the long-term conservation of the machine value.

�Our customers operate the most flexible machines and can additionally have benefits from extremely flexible services, therefore we introduced the name Flex2-Services�, explains Florian Schildein, Essemtec's marketing manager. �The Flex2-Service portfolio encompasses tailored support and financing solutions, a capital expenditure protection program, the customized transfer of expertise, as well as the adaptation of equipment to the customer's requirements.�

Highly innovative is the 24/7 hotline concept running together a with remote maintenance system. Using an internet-based support solution combined with the worldwide distributed service hotlines provides professional help everywhere, is very fast and avoids unnecessary trips of process and machine specialists. More importantly, the equipment can be productive again very quickly. In the case that a specialist intervention at a customer's fab site is needed, even then Essemtec's customers will have advantages from the localized support and the localized spare parts depots.

The protection of capital expenditure is especially valuable for small but rapidly growing electronic manufacturers. In the case that the production capacity of the equipment is not longer sufficient Essemtec guarantees a fair trade-in. Moreover, Essemtec, together with its partner Fortis-Lease, can offer very attractive financing concepts.

However, Essemtec is not only an established machine supplier but also shares its effective process expertise. The specialists gain this experience, among others, trough Essemtec's own electronics manufacture, and then hand it down in the global competence centers. Those who know almost nothing about SMT are as welcome as the most experienced process specialist having served many years in the industry. Training courses can be adjusted to meet the customer's demand.

Together with the machine delivery the customers gets full access to the company's customer portal MyEssemtec.com. Here, all the important information about the systems is available, for example manuals, schematic diagrams and profound reports on customer experience.

The Flex2-Services offer real benefits. With this expanded service portfolio Essemtec distinguishes itself as a supplier of complete solutions in the area of flexible production systems for the electronics industry. The company designs, builds and supports equipment for every step in the board assembly arena since 1991. For example, these are paste printers, dispensers, placement machines and soldering machines. Manual, semi-automated and fully automated equipment is available. The product portfolio also includes transport and storage systems, as well as software solutions for planning, simulation, optimization and documentation of the production processes.

All Essemtec equipment is optimized for maximum flexibility. The user has the capability to quickly changeover from one product to the other on the shop floor while simultaneously using the manufacturing capacity to its maximum.

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