SMT, PCB Electronics Industry News

SMT, PCB Electronics Industry News

News from KIC Thermal


KIC�s Superior Customer Service Earns the 2008 Service Excellence Award

Apr 17, 2008

San Diego � April 16, 2008 � KIC, the leader of thermal process development and control products, and winner of multiple industry awards, announces it has been awarded a Circuits Assembly 2008 Service Excellence Award in the category of Electronics Assembly Equipment Providers � Reflow and Wave Soldering for its outstanding customer ratings, as judged by KIC�s own customers.

Circuits Assembly Editor-in-Chief Mike Buetow presented the award to KIC during a Monday, March 31, 2008 reception that took place at the Mandalay Bay Convention Center in Las Vegas before the start of APEX.

KIC has invested in a worldwide customer support team that understands that customers are looking for fast and knowledgeable support that can help them take advantage of their KIC investment to secure their own successes.

KIC, who also won this prestigious award in 2006, specializes in the thermal process in the electronics manufacturing arena. The company provides tools and technologies for Thermal Profiling, Process Development, Process Monitoring and Process Traceability.

The 16th annual Service Excellence Awards presented awards to EMS providers, and assembly equipment and software suppliers. The awards honor companies in the manufacturing industry that exceed expectations in customer service. KIC won the award for outstanding service in the following five categories: dependability, ease of use, responsiveness, technology and value for price.

Based in San Diego, KIC is the industry leader in automated thermal management tools and systems for reflow, wave, cure and semiconductor thermal processes. The company pioneered the development of oven profilers and process development tools, and then worked to create the next generation of thermal systems to help manufacturers optimize and monitor thermal processes.

In addition to SlimKIC 2000-LF, products include standard SlimKIC 2000 and the KIC 24/7 continuous monitoring system. With the introduction of SlimKIC 2000-LF, the company continues to stay on the leading edge of process optimization and real-time thermal management systems.

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