ASC International, a leading manufacturer of 3-D solder paste inspection (SPI) and automated optical inspection (AOI) systems, recently completed a study contracted with an independent third-party satisfaction firm to conduct a survey regarding the company’s overall customer satisfaction rate.
“The intent of the survey is to gauge the level of satisfaction our customers have found with our entire product base globally,” National Business Manager Steve Arneson stated. “The customers’ honest feedback helps to create a sounding board for future products, service and support enhancements.”
The survey results are as follows:
Product/service delivery times 90%
Product ease of use 100%
Manufacturing quality 95%
Responsiveness to requests 95%
Alternative product comparisons 90%
Value vs. price comparisons 95%
Combined Average Score: 94.2% (422 Customer Submissions)
ASC International is committed to tracking the ongoing satisfaction of its customers. Future results will be published periodically as they become available.
Since its foundation in 1992, ASC International has become a leading supplier of AOI, SPI, X-Ray systems and custom sensor technology integration. Headquartered in Minneapolis, Minnesota, ASC International provides customers with the service and support needed to realize the value of their investment in inspection and process control systems. ASC International’s customers include world-class organizations like Celestica, Creation Technologies, Flex, Honeywell, Jabil, Lockheed Martin, Plexus, Rockwell Automation and Sanmina-SCI to name just a few. For more information, visit www.ASCInternational.com or www.Solderpasteinspection.com