SMT, PCB Electronics Industry News
  • SMTnet
  • »
  • Industry News
  • »
  • New People Worldwide Strengthens Global Customer Support at Europlacer.

New People Worldwide Strengthens Global Customer Support at Europlacer.

May 31, 2016

David Fenton, Group Customer Support Manager at Europlacer.

David Fenton, Group Customer Support Manager at Europlacer.

Multi-award-winning placement equipment manufacturer, Europlacer, is expanding its customer service infrastructure across all global territories though a programme of support staff recruitment and internal promotions to create specialist teams.

With the recognition of three consecutive Service Excellence Awards under its belt, Europlacer is not resting on its laurels. David Fenton, Group Customer Support Manager knows that timely, effective support is expected: “It’s not a luxury. A reputation for failing support undermines customer confidence and loyalty. Other suppliers in our sector are experiencing that right now. In contrast, we make our service a competitive differentiator, which is why we continue to invest in support resources.”

Ten new service personnel have already joined Europlacer in the UK, France, Italy, China and the USA. And a further vacancy is soon to be filled in Germany. All the roles are customer-facing support engineering positions, some designed to fulfil a new Europlacer strategy of forming teams with specialist expertise.

So far, three existing Europlacer staff have been promoted to build a dedicated expertise core: the newly-created posts include Senior Applications Engineer International, Integration & Training Engineer, and Product Specialist, all of which are key components of a collaborative team mandated to deliver superior support and knowledge transfer to Europlacer customers worldwide.

“It has been quite a time of expansion,” declares Fenton. “Our internal promotions are part of a new strategy that focuses on our in-house training endeavours and provides our customers with the high level of expertise they need when critical situations arise, or when advanced training is required.”

Rounding off the flurry of new appointments is the creation of the new post of Pre-Sales Support Engineer. Fenton explains the concept: “The primary role is sales support leading up to installation, covering product benchmarking and demonstrations as a strategic support resource for our sales teams in the critical time around a potential sale. This remit will extend to address the entire Europlacer line offering from printer to AOI.”

With business growth continuing and the Europlacer order book expanding, Fenton expects the support recruitment programme to continue: “Watch this space,” he says.


The Blakell Europlacer Group comprises the Speedprint Technologies, Europlacer, and Blakell Europlacer Distribution business units. All three are active and pre-eminent in the electronic circuit board assembly sector with advanced product and service solutions for electronics manufacturers in the UK and globally. Speedprint Technologies is a provider of screen printing equipment used in surface mount assembly processes. Europlacer is a provider of surface mount component placement equipment. Blakell Europlacer Distribution augments the provision of screen printing and pick & place platforms in the UK with a range of associated equipment, including AOI, reflow and PCB handlin

Oct 15, 2017 -

Kingfield Electronics Repeats SMT Line Investment & Adds Storage to Drive Growth.

Oct 05, 2017 -

Dignitaries Declare New Europlacer Factory Expansion in France Officially Open.

Sep 24, 2017 -

Europlacer Shows Printer at Productronica India – Just!

Sep 18, 2017 -

Audio Perfectionists Linn Products Add Four Europlacer iineo+ Placement Platforms 20 Years On.

Aug 01, 2017 -

No Brexit Impact on Europlacer’s Mid-Year Performance.

Jul 25, 2017 -

Europlacer Expands its Manufacturing Facility in France.

Jul 25, 2017 -

Europlacer Appoints Giantec in Taiwan

Jul 12, 2017 -

Airbus Défense & Space Chooses iineo Placement Platform.

Jun 20, 2017 -

Europlacer Secures Fourth Award from Industry Analysts Frost & Sullivan.

May 25, 2017 -

Europlacer Appoints Ste.Al.Tech in Italy.

126 more news from EUROPLACER »

Oct 24, 2017 -

Comprehensive extraction and filtration solutions at productronica 2017 − including easily inflammable air mixtures

Oct 23, 2017 -

W.J. Murphy Associates Receives Outstanding Achievement Award from Juki

Oct 23, 2017 -

Libra Industries Upgrades to the Latest Technology in Post Reflow AOI

Oct 23, 2017 -

Data I/O Announces SentriX™ Secure Provisioning Support for Maxim’s DeepCover® Secure Authentication ICs

Oct 23, 2017 -

Transition Automation Intros Holder for Permalex Hand Squeegee

Oct 23, 2017 -

Manual Cleaning of Printed Board Assemblies – Step By Step Guide Coming Soon

Oct 23, 2017 -

New Online Webinars from the Desk of Bob Willis

Oct 22, 2017 -

New Dry Film Negative Photoresist for MEMS and Wafer-Level Packaging

Oct 19, 2017 -

Juki Automation Systems Awards Quantum Systems ‘Representative of the Year –Best Performance’

Oct 19, 2017 -

Logic PD to Exhibit Medical Market Successes at MD&M Minneapolis 2017

See electronics manufacturing industry news »

New People Worldwide Strengthens Global Customer Support at Europlacer. news release has been viewed 647 times

  • SMTnet
  • »
  • Industry News
  • »
  • New People Worldwide Strengthens Global Customer Support at Europlacer.
PCB Assembly Equipment Auctions

Smart Factory Starter Kit - KIC