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Unified Communication as a Service (UCaaS) Market - Global Industry Analysis and Forecast 2015 - 2021

Aug 18, 2015

Unified communication as a service is a delivery model in which collaboration and communication services and applications are outsourced to third party service provider. These services are delivered over the IP network. Unified communication as a service (UcaaS) technologies include presence technology, enterprise messaging, online meetings and video conferencing. There are two primary approaches of UcaaS namely single-tenancy and multi-tenancy. The former approach offers customized software platform to end-users, which can be integrated with on-premises applications. The latter approach offers single software platform to be shared among multiple end-users. Furthermore, enterprises have an option to adopt hybrid approach, which offers software platform that can keep a portion of their unified communications on-premises and remaining applications in the cloud. UcaaS solutions reduce cost through consolidation of equipment and services. In addition, it improves productivity, as unified communication provides common interface for employees. Above mentioned benefits are enhancing adoptions of UcaaS mainly in small and medium scale enterprises.

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The unified communication as a service (UcaaS) market report contains the global scenario of this market discussing detailed overview and market figures. The research report analyses the industry growth rate, industry capacity, and industry structure. The report analyses the historical data and forecasts the cyber security market size along with key factors driving and restraining the market growth.

The unified communication as a service (UcaaS) market can be segmented in three major types into components, applications and enterprise size. The unified communication as a service market can be segmented on the basis of types of components into three major categories namely unified messaging, conferencing and telephony, and collaboration applications. On the basis of applications the UcaaS market can be segment into seven categories namely banking, financial services and insurance (BFSI), retail, telecom & IT, government, healthcare, hospitality and others (logistics and transportation). The unified communication as a service market can be segmented on the basis of size of enterprises which include small enterprises, medium enterprises and large enterprises. The market can also be segmented geographically into North America, Europe, Asia Pacific and Rest of the World (Latin America, Middle East and Africa).

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The unified communication as a service (UcaaS) market across the globe is a multi billion market and is expected to show a substantial growth in CAGR, from 2013 to 2019. There is a significant increase in the unified communication as a service market because UcaaS model eliminates cost associated with deploying own unified communication solution.

The key drivers of this market include enhanced adoption of UcaaS solution in small and medium enterprises, low cost and enhanced service support, which are the biggest revenue generators for unified communication as a service market. The key restraints to this market are lack of awareness and security concerns.

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Some of the key players in the unified communication as a services market are IBM Corporation, Abaya Inc., Cisco Systems Inc., Microsoft Corporation, Computer Science Corporation, Hewlett-Packard Development Company, Polycom Inc., Verizon Enterprise Solutions and Voss Solutions among others.

Key Points Covered in the Report

  • Market segmentation on the basis of type, application, product, and technology (as applicable)
  • Geographic segmentation

    • North America
    • Europe
    • Asia 
    • RoW
  • Market size and forecast for the various segments and geographies for the period from 2010 to 2020
  • Company profiles of the leading companies operating in the market
  • Porter’s Five Forces Analysis of the market

About Us
Persistence Market Research (PMR) is a  full-service market intelligence firm specializing in syndicated research, custom research, and consulting services. PMR boasts market research expertise across the Healthcare, Chemicals and Materials, Technology and Media, Energy and Mining, Food and Beverages, Semiconductor and Electronics, Consumer Goods, and Shipping and Transportation industries. The company draws from its multi-disciplinary capabilities and high-pedigree team of analysts to share data that precisely corresponds to clients’ business needs.

PMR stands committed to bringing more accuracy and speed to clients’ business decisions. From ready-to-purchase market research reports to customized research solutions, PMR’s engagement models are highly flexible without compromising on its deep-seated research values. 

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