SMT, PCB Electronics Industry News

SMT, PCB Electronics Industry News

News from Cogiscan Inc.


Cogiscan Implements New Online Service Desk to Enhance Customer Support

Mar 18, 2013

 Cogiscan Inc., the leading track, trace and control solutions provider for the electronics manufacturing industry, has implemented a Web portal to provide a higher level of customer service. All Cogiscan customers under a valid support contract have access to the new Cogiscan Service Desk.

Using this Web portal, customers can register support requests, view all currently pending requests (along with the assigned priority and expected resolution date) and consult closed requests to inquire about resolutions or search for past incidents. Additionally, the site can be used to log questions and change requests.

Some of the benefits of the Cogiscan Service Desk include:
A clear support process that does not depend on emails sent to specific individuals
Better management of issues and priorities 
Better documentation of problems, root cause analysis and resolution
Community access to all open and closed issues
Ability to search for problems that already have solutions
Access to a knowledge base for procedures, configuration information and troubleshooting help
Ability to submit requests for product changes and improvements

For more information or to begin using the Cogiscan Service Desk, visit www.cogiscan.com.


Cogiscan partners with leading equipment manufacturers and electronics assemblers to create solutions that can integrate with existing systems to provide factory-wide TTC solutions.  The company is committed to the development and continuous improvement of solutions to Track, Trace and Control materials and tools on and off the shop floor.  For more information, visit www.cogiscan.com.
 

You must be a registered user to talk back to us.

More News from Cogiscan Inc.

Feb 20, 2017 -

Cogiscan Presents Horizon Sales with Business Development Achievement Award during APEX

Feb 15, 2017 -

Cogiscan’s New Co-NECT Production Software Wins A 2017 NPI Award

Jan 11, 2017 -

Cogiscan Co-NECTs Machines, Software and Enterprise Systems at APEX

Jan 10, 2017 -

Universal Instruments and Cogiscan join forces to provide Factory-Wide Traceability & Connectivity

Dec 20, 2016 -

Cogiscan Hires New Applications Engineer in India

Nov 16, 2016 -

Cogiscan Appoints Global Account Manager for Its Equipment Partners

Nov 10, 2016 -

Cogiscan Is Recognized with Frost & Sullivan’s 2016 Global Factory Control Solutions Customer Value Leadership Award

Oct 25, 2016 -

Cogiscan and Panasonic Partner to Enable the Connected Factory

Oct 11, 2016 -

Cogiscan Partners with Siemens PLM Software to Provide a Complete Industry 4.0 Solution for Electronics Manufacturing

Sep 06, 2016 -

Cogiscan & Interlatin will present Track-Trace-Control solutions for enabling Industry 4.0 at SMTA Guadalajara

(54) more news from Cogiscan Inc.

Cogiscan Implements New Online Service Desk to Enhance Customer Support news release has been viewed 542 times

KIC SPS Smart SMT Reflow Oven Profiler

Software for SMT