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Cogiscan Implements New Online Service Desk to Enhance Customer Support

Mar 18, 2013

 Cogiscan Inc., the leading track, trace and control solutions provider for the electronics manufacturing industry, has implemented a Web portal to provide a higher level of customer service. All Cogiscan customers under a valid support contract have access to the new Cogiscan Service Desk.

Using this Web portal, customers can register support requests, view all currently pending requests (along with the assigned priority and expected resolution date) and consult closed requests to inquire about resolutions or search for past incidents. Additionally, the site can be used to log questions and change requests.

Some of the benefits of the Cogiscan Service Desk include:
A clear support process that does not depend on emails sent to specific individuals
Better management of issues and priorities 
Better documentation of problems, root cause analysis and resolution
Community access to all open and closed issues
Ability to search for problems that already have solutions
Access to a knowledge base for procedures, configuration information and troubleshooting help
Ability to submit requests for product changes and improvements

For more information or to begin using the Cogiscan Service Desk, visit www.cogiscan.com.


Cogiscan partners with leading equipment manufacturers and electronics assemblers to create solutions that can integrate with existing systems to provide factory-wide TTC solutions.  The company is committed to the development and continuous improvement of solutions to Track, Trace and Control materials and tools on and off the shop floor.  For more information, visit www.cogiscan.com.
 

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