Effective September 1, 2012, KIC expanded its presence in Mexico in order to improve the services available to its customers. In the past, KIC customers in Mexico sent their KIC products to the United States for repair; however, now they can send their profilers and other KIC equipment to Guadalajara, JAL for repair or calibration. The new service office in Guadalajara results in faster turnaround times and less expensive services. Additionally, the office eliminates the need for customers in Mexico to deal with customs when getting products serviced.
For many years KIC has provided field service personnel that travel to customers’ factories to provide on-site training and customer support. The new service office in Guadalajara is much more cost-effective and time efficient for product repair and calibration.
“KIC’s investment in Mexico is another building block in our strategy to make KIC the premier thermal process tool provider in the world. Easy-to-use and powerful products form the core of our product strategy, while a large field service staff distributed around the world ensure that our customers are successful in applying their KIC products,” says Bjorn Dahle, President of KIC.
To use KIC’s service office in Guadalajara, contact Miguel Carbajal at +52 1 33 1605-5094 or e-mail firstname.lastname@example.org.
Based in San Diego, KIC is the industry leader in automated thermal management tools and systems for reflow, wave, cure and semiconductor thermal processes. The company pioneered the development of oven profilers and process optimization tools, and then worked to create the next generation of thermal systems to help manufacturers improve the thermal process quality while reducing cost.
In addition to KIC Explorer, products include the KIC RPI reflow process inspection system, the KIC Vision automatic profiling system and more. With the introduction of cutting edge tools, the company continues to stay on the leading edge of process optimization and automatic thermal management systems, and has won numerous industry awards.