KIC announces that it has been awarded a 2012 Circuits Assembly Service Excellence Award in the category of Soldering Equipment for its outstanding customer ratings, as judged by its own customers.
Circuits Assembly Editor-in-Chief Mike Buetow presented the award to Robert Baxter, Service Manager at KIC, during the Tuesday, February 28, 2012 ceremony that took place at the San Diego Convention Center in California during the 2012 IPC APEX Expo.
“Of the nearly 30 major industry awards we have won over the last several years, few make us more proud than this. KIC has highly skilled customer support personnel all over the world with an obsession to help make our customers successful and happy. It is nice to hear directly from these customers that they value our efforts,” commented Bjorn Dahle, President of KIC.
Sponsored by Circuits Assembly, the Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers honor companies excelling in the crucial area of customer service. The program, now in its 20th year, functions as a way for participants to see how they compare to peers in customer satisfaction.
For more information about KIC, visit www.kicthermal.com.
Based in San Diego, KIC is the industry leader in automated thermal management tools and systems for reflow, wave, cure and semiconductor thermal processes. The company pioneered the development of oven profilers and process optimization tools, and then worked to create the next generation of thermal systems to help manufacturers improve the thermal process quality while reducing cost.
In addition to KIC Explorer, products include the KIC RPI reflow process inspection system, the KIC Vision automatic profiling system and more. With the introduction of cutting edge tools, the company continues to stay on the leading edge of process optimization and automatic thermal management systems, and has won numerous industry awards.