Debbie Merrill to lead customer satisfaction initiatives and support a growing installed base.
Europlacer, a designer and manufacturer of comprehensive SMT pick-and-place equipment for the global electronics industry, announces that it has added a new member to its customer support team this month - Customer Operations Manager Debbie Merrill.
In this position, Merrill will develop and implement high-level customer service initiatives to support Europlacer’s fast-growing installed base of SMT pick-and-place and screen printer customers in North America. Additionally, she will provide first level contact with Europlacer’s customers, manage order processing, and perform office management and accounting support functions.
Since 1997, Merrill has served in customer relationship building roles and gained experience in customer service, inside sales and account management, most recently as account/project manager for ByDesign Technologies, Inc. She also held positions as a client support specialist for Universal Forest Products, Inc. and lead sales coordinator for the PMC Division of Rockbestos Surprenant Cable Corp.
“Debbie easily builds rapport that enables her to provide very personalized, high-quality service to our customers,” said John Perrotta, VP of Europlacer North America. “This aligns perfectly with the company culture at Europlacer, so we are very pleased to have Debbie on board.”
Europlacer has been developing machines for SMT electronics assembly since the 1970s and invented the intelligent feeder concept in the 1980s. After acquisition by Blakell Europlacer in 1991, the company moved away from split-axis to the inherently more capable X-Y architecture that underpins the company’s pick-and-place machines today. Europlacer’s policy has been to ensure wherever possible that technology purchased many years ago, especially feeders, remain compatible with the latest pick-and-place equipment. Europlacer designs and manufactures a comprehensive range of highly flexible SMT pick-and-place systems for the global electronics industry.