DDM Novastar Announces Expanded Service & Support

DDM Novastar, a U.S. manufacturer of SMT and PCB assembly equipment, announces it has expanded its service and support staffing to provide quicker response times and more direct focus on service requests, troubleshooting, field service, application assistance, parts identification, and customer training. 

Jerry Schock will be moving up into the lead role as Technical Service Manager. Jerry joined the DDM Novastar engineering team last January as an Electro/Mechanical Designer, responsible for mechanical product development. With his extensive electronics design background, Jerry will be able to contribute an in-depth product knowledge to facilitate customer support and help develop and expand our Training Platform. Jerry will continue to be involved with Engineering & Product Development.

Working alongside Jerry will be Jack Peoples to help with the reflow ovens and soldering equipment. Jack’s 25+ years of experience with the prior company, APS Novastar, brings a wealth of first-hand product knowledge to our service team. As well as significant customer and company knowledge, Jack also brings a customer centric attitude that will help drive the service excellence program that the company is currently engaged upon.

Together, Jerry and Jack will work to fulfill DDM Novastar’s mission +"DDM Novastar is committed to being a quality driven company by providing high-performance, cost-effective, easy-to-use SMT and PCB through-hole turnkey OEM assembly solutions that solve real customer problems in the short to medium run production environment." 

With over 24,000 SMT and PCB assembly systems sold, DDM Novastar is a leading USA manufacturer of OEM equipment for the short to medium run production environment. Since our introduction of the first Through Hole Lead-forming and Component Counter products in 1982, DDM Novastar has remained an industry leading innovator. By offering our customers the most reliable, easy-to-operate, easy-to-service, and lowest total cost of ownership “turn-key” SMT OEM systems available today, our commitment is to be your primary source for the most comprehensive range of solutions for prototyping, pilot manufacturing, and low to medium run high mix applications.  DDM Novastar’s unparalleled array of stencil printers, automated pick and place, reflow and batch ovens, selective and wave solder equipment is backed by superior technical support and can accommodate the most demanding applications with absolute precision. For more information, visit www.ddmnovastar.com or call +1.610.337.3050.