Date Posted: |
April 9, 2012 (updated: April 12, 2012) |
Job Category: |
Technical Support
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Location: |
Dallas, Texas, United States |
Job Description: |
Pre-sales Activities:
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Provide product and process expertise in pre-sales meetings or presentations to support sales team.
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Take ownership of customer specifications validation and makes sure this is in line with our equipments/solutions capabilities.
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Prepare and develop all programs for customers applications and write reports or/and presentations to demonstrate product capabilities
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Prepare and run customer demonstrations either at Vi TECHNOLOGY office or externally in agent's office and write reports.
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Take part and represent the company in Tradeshows, and actively demonstrate the benefits of the product line during customer demonstrations
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Take ownership of customer evaluation process and insure high success rate
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Takes part in global corporate evaluations in the Americas, Europe or Asia and contribute in a significant way to company success in this area.
Post-sales Activities:
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Plan and deliver post-sales product implementation and integration at customer site to ensure mutual success
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Organize and perform physical equipment installation at customer sites within the U.S., Mexico and Canada
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Deliver customer training either on site or in Vi TECHNOLOGY office
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Takes part in Support Call Structure and on-site support
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Process Expertise:
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Advise customers in their quality improvement process
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Offer innovative process solutions to optimize the use of Vi TECHNOLOGY products
Publications:
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Writes applications notes (on customer applications) in order to eventually publish them
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Provides all technical materials to compile in white papers (upon Marketing request)
Qualifications
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U.S. citizen
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Knowledge and programming experience of optical inspection equipment with minimum of 5 years hands on experience
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Knowledge of electronic manufacturing assembly process
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Willingness to travel (up to75%)
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