Manufacturing Support Analyst

Autodesk, Inc. (NASDAQ: ADSK) is the world leader in 2D and 3D design software for the manufacturing, construction, and media and entertainment markets. Since its introduction of AutoCAD software in 1982, Autodesk has developed the broadest portfolio of state-of-the-art digital prototyping solutions to help customers experience their ideas before they are real. Fortune 1000 companies rely on Autodesk for the tools to visualize, simulate and analyze real-world performance early in the design process to save time and money, enhance quality and foster innovation. For additional information about Autodesk, visit http://www.autodesk.com/.

Autodesk is headquartered in San Rafael, CA and is proud to be one of Fortune Magazine�s Most Admired Companies for 2007 as well as one of Baseline Magazine�s Fastest Growing Software Companies Article. Autodesk�s Design Software Vision lets customers visualize, simulate, and analyze the real-world performance of their ideas early in the design process. To see how we do this click here Video .

Title: Product Support Analyst, Manufacturing
Location: Manchester, NH or Novi, MI

Role/Purpose:

In this role as a Product Support Analyst, you will have opportunities to help support customers implementing some of the latest and most exciting products in the Autodesk line. The successful candidate will be self-motivated and a skilled technical analyst with strong problem-solving abilities. This is the third level technical position in Product Support, and requires a detailed understanding of Autodesk Manufacturing products, specialty areas, and knowledge of the related industries. As a member of a shared responsibility team, you�ll not only help identify and solve technical problems and questions but also turn lessons learned into technical documents published into an extensive knowledge base on Autodesk.com.

Essential duties and responsibilities:

Provide direct technical support to internal and external customers and partners via approved communication channels.

Document internal and external customer and partner interactions in the department�s knowledge based system.

Document problem resolutions in the knowledge based tools.

Be an active member of a shared responsibility team.

Work with development, testing and documentation teams during product development cycle to ensure quality.

Investigate, develop and present formal and informal training on Autodesk products and support issues as assigned.

Required Experience:

Two years using Autodesk Inventor, AutoCAD Mechanical, Mechanical Desktop and/or AutoCAD Electrical in a customer support or engineering environment.

Bachelor�s degree or equivalent experience in Engineering, Computer Science, or related field.

Experience working directly with customers in a service-related position.

Experience troubleshooting software and hardware problems.

Required Skills:

Advanced knowledge of appropriate Autodesk products.

Must have a working knowledge of computer hardware and operating systems.

Excellent verbal and written communication skills and a strong command of the English language.

Ability to convey complex technical details.

Strong customer service skills including phone etiquette and conflict resolution.

Must have above average troubleshooting skills, strong analytical problem solving skills, and the ability to interpret technical questions.

Desired Experience:

Two years in a customer support or service organization.

Bachelor�s degree or equivalent experience in Engineering, Computer Science, or related field.

Three years using Autodesk software to produce parametric solid models, drawings, and renderings

Experience installing, configuring, maintaining, and troubleshooting network operating systems.

Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six week sabbatical after four years of employment, domestic partner policy, on going employee training and development, flexible work hours and more!

If you are an extraordinary person who strives for excellence, please apply at http://www.autodesk.com/careers - Job 62814 . Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce.

*******Please only apply directly online******** Resumes via email not accepted.