Universal RAD 5 Tooling Breaking| 9 September, 2004
We've recently gone through a spell with a Radial 5 where various pieces of the head tooling would break. We even found a piece broken inside of the wax seal straight from Universal. To keep it running, our techs put on tooling from a Radial 2 and realigned everything. Has anyone experienced anything similar? Thanks
Universal RAD 5 Tooling Breaking| 10 September, 2004
We had the same problems a few years back. We complained and they came back with the excuse that the supplier of the parts had made a bad batch. They sent us a new part in exchange of the broken one. When faced with premature breakage of parts that are expected to last, always keep the broken part, call the supplier and complain. They may not do a complete inspection of the parts they send you if they trust their suppliers.