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Philips Nozzle Changing Problems And More

smd

#15008

Philips Nozzle Changing Problems And More | 15 July, 1998

We have a CSM84V here and the nozzle changer hasn't worked in several years. Because we aren't liked by anyone and won't get another machine for a while, we need to get the changer working again. Philips said that the nozzle isn't going up all the way before beginning to move; the techs have aways looked for alignment problems. We're still without a changer that works. Any ideas? BTW: what happened to the HTML free space link? It doesn't do anything.

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Philips Technical Support

#15009

Re: Philips Nozzle Changing Problems And More | 28 July, 1998

| We have a CSM84V here and the nozzle changer hasn't worked in several years. Because we aren't liked by anyone and won't get another machine | for a while, we need to get the changer working again. Philips said that the nozzle isn't going up all the way before beginning to move; the techs have aways looked for alignment problems. We're still without a changer that works. Any ideas? | BTW: what happened to the HTML free space link? It doesn't do anything. Philips maintains a 24 hour/day technical support service consisting of telephone assistance as well as a staff of qualified service engineers available worldwide. To obtain assistance, call our technical assistance center at 1-800-4-Philips.

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smd

#15010

Now That's What I Call Service:) :) :) | 4 August, 1998

The Field Operations Manager showed up yesterday because he'd heard about my smtnet ranting. Now they're going to send somebody up here to look at the six year old machine. Free. It's hard to top service like this! Companies That rule (alphabetical order): Amistar Philips Transition Automation

| | We have a CSM84V here and the nozzle changer hasn't worked in several years. Because we aren't liked by anyone and won't get another machine | | for a while, we need to get the changer working again. Philips said that the nozzle isn't going up all the way before beginning to move; the techs have aways looked for alignment problems. We're still without a changer that works. Any ideas? | | BTW: what happened to the HTML free space link? It doesn't do anything. | | Philips maintains a 24 hour/day technical support service consisting of telephone assistance as well as a staff of qualified service engineers available worldwide. | To obtain assistance, call our technical assistance center at 1-800-4-Philips.

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Dave L

#15011

Re: Now That's What I Call Service:) :) :) | 24 May, 1999

I was doing some digging for comments from folks like yourself and noticed your mention of Amistar, Philips, and Transition Automation service. As it happens I'm comparing Amistar and Philips machines and support. It's obvious why you're happy with Philips' service. I'm curious about what Amistar has done for you as well...thanks.

| The Field Operations Manager showed up yesterday because he'd heard about my smtnet ranting. Now they're going to send somebody up here to look at the six year old machine. Free. It's hard to top service like this! | Companies That rule (alphabetical order): | Amistar | Philips | Transition Automation | | | | We have a CSM84V here and the nozzle changer hasn't worked in several years. Because we aren't liked by anyone and won't get another machine | | | for a while, we need to get the changer working again. Philips said that the nozzle isn't going up all the way before beginning to move; the techs have aways looked for alignment problems. We're still without a changer that works. Any ideas? | | | BTW: what happened to the HTML free space link? It doesn't do anything. | | | | Philips maintains a 24 hour/day technical support service consisting of telephone assistance as well as a staff of qualified service engineers available worldwide. | | To obtain assistance, call our technical assistance center at 1-800-4-Philips.

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