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YesTech doubling lens installation

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#65147

YesTech doubling lens installation | 30 September, 2011

Our company would like to be able to inspect 0201 parts using our YesTech YTV 2050. To do this, we have purchased a doubling lens from YesTech that attaches to our top camera. The problem is, we bought our YesTech used from another CM, not from YesTech. YesTech has implemented a policy that, unless you buy your machine from them, they will not provide any technical support, unless you pay them a $15,000 "registration fee". What this means is, they will give me no hints or instructions on how to install or calibrate this doubling lens, unless I pay them $15,000. They have told me that the normal camera calibration that is done through the software will not work on this doubling lens. Has anyone had experience with installing and calibrating this doubling lens on a YesTEch YTV 2050? Any help will be greatly appreciated.

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#65148

YesTech doubling lens installation | 1 October, 2011

If they sold you the lens and refuse to support it I'd demand your money back. I'd never deal with a company with this sort of policy - who would buy new kit knowing that the potential resale value is decimated by the manufacturer's policy of ripping off users of second-hand kit. If you do get the info, make sure you put it online for others to benefit from.

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#65149

YesTech doubling lens installation | 1 October, 2011

whitewing,

I hate to break it to you but this is standard procedure for equipment providers.

When he bought the lens he was told of the policy and yet he continued with the purchase.

In case you didn't know Yestech does not charge for after warranty phone support, it is free. Not many companies do this. If you have never been in the capital equipment industry you have no idea how expensive it is to maintain support services for out of warranty customers. On top of that you make it free, then it is really going out on a limb.

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#65151

YesTech doubling lens installation | 1 October, 2011

fishingfool,

I would appear obvious that you are connected to Yestech since only inside information could make your statement in paragraph two.

I hate to break it to you but a $15,000.00 ransom is exorbitant, most equipment suppliers are half if not less than that, what is at play here is extortion. Your statement that Yestech supplies after warranty support, which you claim is rare, is not factual, a lot of suppliers offer after warranty help, it is called "customer support". When somebody purchases a piece of your equipment on the used market he is showing you, the manufacturer, that he has faith in your equipment, would it not be in your best interests to show that same faith in the "new" client? I wouldn't blame the OP if he now writes off Yestech for any future new equipment purchase, this experience would certainly leave a bad taste in his mouth. The very reason that I do not recommend certain purchases of equipment suppliers used equipment is for this very reason, exorbitant registration fees, when do they "get it" that this is a complete turn off to any future sales of their product to these potential purchasers. This is why I tell companies buying second hand equipment to check what the registration fees are with the original manufacturer before buying, because after buying, it's to late.

I have no connection to the original poster nor to any competitors of Yestech. My only concern is the $15K which is exorbitant in my opinion and by the way $15K pays for a lot of "out of warranty support" since it is usually only the original purchaser who is entitled to warranty support.

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#65155

YesTech doubling lens installation | 3 October, 2011

Hate to break it to you but 10k to 15k is becoming more common than you think. On the flip side companies biggest competition is becoming there own used equipment. Going out of bushiness because of slow sales is not very appealing either. Also in the long run used equipment is not the best way to go. My advise if you are going to buy used equipment check with the manufacture on the registration fees there all going up.

my apologies to the original sender for being off topic

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#65169

YesTech doubling lens installation | 4 October, 2011

I would like to throw my $0.02 in here as well. $15,000 to register a used system seems like a lot of money, I agree, but on the other hand, why would one expect that service and support should be free or even at a discounted price. Like the other posters, I have no affiliation with the companies here, but it seem to that the initial post says it all. The purchase was made for a used piece of equipment that was not capable of doing the job it was purchased for. Yestech, as well as other AOI vendors, lost out on the sale of new piece equipment so that the buyer could save a few bucks. The buyer clearly had discussions with Yestech before making the decision to purchase the upgrade for their camera and knew, before the purchase, that they would be on their own to install it unless they registered the system with Yestech. I don’t see how this falls back on the manufacturer. As one poster put it, "Would it not be in the best interest to show faith in the "new" client?". the way I see it, Yestech is not the vendor, so the buyer is not a new client, the other CM is the vendor and maybe the new owner should go back to them for this kind of assistance. For that matter, how much operational training has the new owner received on the system? I am wondering how much they will need if AOI is new to them. There are costs to service and support in any company and they need to be covered. $15,000 is not cheap, but I am guessing, neither will the support of this system be.

If any one of us were to purchase a well-used washer at a yard sale, would any of us reasonably expect GE to turn it into a state of the art Steam Washer for the cost of parts alone? If you sold the washer, would you do it for free?

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#65189

YesTech doubling lens installation | 7 October, 2011

Hello all i am getting ready to by a A.O.I. machine brand new i don't think it will be yestech now

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#65190

YesTech doubling lens installation | 7 October, 2011

They must sell parts and support machines for 7 years after the date they last built it. The registation fee is on the edge. If you can find that they supported any customer and did not charge for it then you have a good case against them. The problem is the cost of going after scum bag companies like this is too great. What we can all do is not purchase new equipment from them. I will let the CM's that build our products know about this and insist they do not use this product. i can see a reasonable fee to support thr product but $15K is just there to discourage people from buying used gear. Remember they cannot refuse to sell you parts. this has been settled by the supreame court in a landmark case involving copy machines.

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#65191

YesTech doubling lens installation | 7 October, 2011

Hello all i think they should support the new spare part that they sold them they should help over the phone to get it instaled but not have to support anything else it dos'nt sound like that they will even help with the part that they sold them

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#65192

YesTech doubling lens installation | 7 October, 2011

assybkr,

I don't work with Yestech, just know many of them and have dealt with them in the past.

I talked with a couple of the guys and asked them about this. If you call in and want to buy parts they explain that if you are not the orginal purchaser you will need to pay the registration fee. If he wanted to he could have said no thanks but was aware of the policy when he purchased the parts.

Also the ones complaining about the fee, call other equipment providers and see what they are charging and what you get.

Yestechs registration fee provides 2 days onsite training and support. (around 3500.00 value) It also has 20% discount on all parts/labor and FREE software upgrades for the LIFE of the system and free phone support for the life of the system. They also get 1 year of 7/24 phone support. Now think about how much that cost them and if in the long run they make much money off of the registration fee. Do any of you think any other company is going to offer all of that?

The OP wants to do it for less price. Can't blame you there but you can't expect service for nothing. If the OP doesn't take the deal then how long should Yestech support him and his parts? Should they spend 8-16-24-60 hours on the phone with him? If he can't do it by himself should Yestech send someone out to help him? How much extra should they charge for the parts to cover phone support? If someone buys a board you made, 2nd hand and calls you complaining about the wrong part being on the board and wants you to fix it, what are you going to say to them?

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#65197

YesTech doubling lens installation | 10 October, 2011

We have two YesTek AOI systems, and the reason we have two is because of the quality of performance and the support we received on the first system.

The YesTek systems are good...but let me share this experinece with you 'fishingfool'.

We bought an extraction system from a local manufacturer that was having to close. After a couple of months they was an issue with the system. I rang the equipment manufactures and fully explained the situation, they talked me through the fix over the phone. None of this 'pay us $15k or we're not telling you' nonsense. Because of the level of service, I have set-up a three year service contract with them for all of my extraction and I have just placed an order for another system.

Surely this is how YesTek should be looking at the situation. There is no point holding the poor guy to ransom because he tried to save some money, after all there isn't a lot of it about. Help the guy because you never know where it may lead and I'm quite sure that YesTek don't want to be talked about like this.

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#65198

YesTech doubling lens installation | 10 October, 2011

We have two YesTek AOI systems, and the reason we have two is because of the quality of performance and the support we received on the first system.

The YesTek systems are good...but let me share this experinece with you 'fishingfool'.

We bought an extraction system from a local manufacturer that was having to close. After a couple of months they was an issue with the system. I rang the equipment manufactures and fully explained the situation, they talked me through the fix over the phone. None of this 'pay us $15k or we're not telling you' nonsense. Because of the level of service, I have set-up a three year service contract with them for all of my extraction and I have just placed an order for another system.

Surely this is how YesTek should be looking at the situation. There is no point holding the poor guy to ransom because he tried to save some money, after all there isn't a lot of it about. Help the guy because you never know where it may lead and I'm quite sure that YesTek don't want to be talked about like this.

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#65199

YesTech doubling lens installation | 10 October, 2011

Pit

I have been in capital equipment for 20 years. I have been in sales and service both. Very few companies make money from service.

In your scenario would the company have spent 4 or 5 days on the phone with you? These systems can be tricky if you dont know them.If he knows nothing about the system itmay take a long time to do this. I have seen it to many times where someone willl come to expect everything for free. Then you are taking time away from paying customers helping ones that dont pay. You are doing it hoping to get a sale when in fact you will normally get one MAYBE 1 in 15 times. Yours turned out good for the provider but most times it does not. You mentioned money is tight and I agree. Remember that is true for providers also.

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#65201

YesTech doubling lens installation | 10 October, 2011

An extraction system is not a good comparison. The extractor itself is not where they make their money. It’s off of the consumables filters etc. Aois and other larger capital equipment there is no other income stream after the sale other than a few parts 5 years down the road. I am also surprised they are charging you for a service contract after you were nice enough to buy their equipment. Sounds like they’re taking advantage of you, should be for free. I do not think everyone is picking on Yestech. The thread has morphed into a more general discussion on registration fees in general. It is interesting to read the different opinions on this subject.

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#65202

YesTech doubling lens installation | 10 October, 2011

In my opinion, YesTech or any other company is not obligated to spend days or even hours on the phone with a 2nd hand end user. If it takes days (paying customer or not) they need someone from the manufacturer to be on the shop floor.

YesTech can tell the guy he needs a service tech to perform the installation. Quote him the job and leave it up to the machine owner to decide. If there are other issues with the machine once on site, that would be a totally separate issue. But to tell someone pay us $15k to "register" is not right.

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#65226

YesTech doubling lens installation | 13 October, 2011

People, I believe tomattek is still waiting for assistance...can anyone help him?

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