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FUJI FLEXA SOFTWARE ?????

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PFI

#41234

FUJI FLEXA SOFTWARE ????? | 26 April, 2006

I sold a person a fuji assembly machine, he wanted in with the package the copy of flexa that the people who originally owned the machine had (this is not pirated or anything like that) i had the person who owned the machine and purchased the flexa to write a letter stating that he was transfering ownership of the machine and software to the new purchaser as FUJI instructed, now they are saying that they will not honor this anymore and that the software would not update due to the fact they would not reassign the license to him... is this true about the updates and the software shutting down?

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PFI

#41252

FUJI FLEXA SOFTWARE ????? | 27 April, 2006

nobody know?

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____

#41254

FUJI FLEXA SOFTWARE ????? | 27 April, 2006

> nobody know?

Nobody cares. You need to contact the Fuji office that will handle the new location of the machine. FLEXA is a piece of software. Good luck getting it transfered.

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asdf loves jkl;

#41255

FUJI FLEXA SOFTWARE ????? | 27 April, 2006

1. Why did they say they won't honor it? 2. Does it require your customer to register the machine with Fuji in order to transfer the software? 3. Not familiar with Flexa, however, unless the software is digitally fingerprinted and the machine is online, the software shouldn't shut down on it's own unless it is programmed to because it wasn't updated? (Pardon my ignorance regarding the software) 4. How do you update the software - call Fuji and they send an upgrage disk, etc.?

There has to be a reason they will not transfer the software.

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#41267

FUJI FLEXA SOFTWARE ????? | 30 April, 2006

I am sure that Fuji will transfer the ownership, it will cost some money but they will do it. I have been with a company that has had to transfer Panasonic equipment to 3 different owners over the last several years. It cost approx $10k to do the transfer each TIME. I am sure Fuji plays this same game, you just have to find the group in charge of transfers. Good Luck and have that checkbook ready!

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aj

#41269

FUJI FLEXA SOFTWARE ????? | 1 May, 2006

Hi,

Did you sell the PC that you had Flexa Installed on as part of the package? If so , you should have no problems. Fuji should just send the updates directly to the new customer. If there is a fee for this so be it , its not your problem.( in hindsight you cold have just forwarded the updates as you got them to the new owner.)

aj...

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#41276

FUJI FLEXA SOFTWARE ????? | 1 May, 2006

"to transfer Panasonic equipment to 3 different owners over the last several years. It cost approx $10k to do the transfer each TIME."

Wow - $10K just to transfer a software license! Good enough reason not to purchase Panasonic gear in my opinion.

Bert

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PFI

#41280

FUJI FLEXA SOFTWARE ????? | 1 May, 2006

Well Fuji sends software updates directly to PC and at the end of every year it is required to install the new updates to keep running so pretty much if you have the PC you have the software for life. unlike software like circuitCam and others that use hard wired keys to utilize their software. In this case the people who were running the approvals for this have changed and the old people i am sure would have done this no problem. Now not anymore... they told us they wanted $1600 to re-assign licence before they switched managment. Oh well i believe this is a lost cause. Thanks for everyones responces.

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