Hi ya'll!
I know this is going to be an extreme longshot, but I'm in desperate need of a Assemblion Emerald 54mm front light camera mirror (part number 5322-380-10285).
Ours got cracked somehow (still haven't found out how, probably never will...). Called Assemblion and was given a 1-week lead time...peachy huh?
I know that there probably won't be anyone that keeps these as spares (they're $470 each), but if there is, you will be compensated appropriately if we can buy it from you and replace it with the one that we'll get in a week....(I told you this was going to be a longshot!)
On another note: This is a vent sort of, and a question...
Is it just me, or do others find that when they call the parts department of a automation company to order a replacement part for one of their machines, always find that there's lead time involved?
When approached for you to buy their equipment it is always stated that you will be technically supported 24/7, and that spares are always a fed-ex overnight away. But when it comes down to reality, that's more often than not the exception, rather than the rule...
I'm not singling out Assemblion, but I experience this situation across the board with all our machines...the situation seems to have gotten worse over the past couple of years...
Am I the only one experiencing this?
-Steve "why me?" Gregory-
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