Heller Oven communication error

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Hi, When we load a recipe (oven profile) on our heller 18... - Mar 04, 2010 by rtmitchell

Rob, Had that issue early on when we hooked up our Heller... - Mar 05, 2010 by robgd3

Hi, To provide closure and help the healing process and m... - Mar 23, 2010 by rtmitchell

Thanks Rob for letting use know what the cause was as we ha... - Mar 24, 2010 by WRONGWAY

rtmitchell

#61300

Heller Oven communication error | 4 March, 2010

Hi,

When we load a recipe (oven profile) on our heller 1809 the pc screen goes black, the oven turns off then comes back on and the error is communications with oven was lost.

Anyone seen this error before?

rob

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robgd3

#61307

Heller Oven communication error | 5 March, 2010

Rob,

Had that issue early on when we hooked up our Heller.

For us, the problem turned out to be the serial communications port on the computer. I can't say we had the black screen, but, we had comm errors.

I'd check the following: 1. Cable between computer and oven. Ensure that it's well seated on both sides of the equation. 2. Comm port in computer..easiest way to check is to put another computer up there. 3. Double check the settings for the oven, and make sure that it's looking for communication on the same port as the computer. 4. Double check fuses around the input board on the oven, and make sure nothing's gone wrong there. 5. Ensure that the controller board(s) are seated properly inside the oven.

cheers ..rob

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rtmitchell

#61440

Heller Oven communication error | 23 March, 2010

Hi,

To provide closure and help the healing process and maybe benifit someone else down the road...

The problem was the UPS battery had gone dead. Back side of oven, near the exit end.

rob

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WRONGWAY

#61459

Heller Oven communication error | 24 March, 2010

Thanks Rob for letting use know what the cause was as we have a heller 1809 oven thats a 2005 year what year is your oven? Im thinking our battery probaly doesn't have a lot of life left yet either Thanks again

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